Naseeb
Refund and cancellation policy

Cancel whenever you like

Effective 19 August 2026. Naseeb is 200 US dollars per month, billed a month at a time in advance. There is no contract, no minimum term, and no cancellation fee.

In one sentence: cancel any time and keep everything you have paid for until the period ends, but part-months are not refunded.

How to cancel

Sign in and choose Manage billing, which opens the secure billing page Stripe hosts for us. If a parent sponsors your subscription, they cancel from the Subscription tab of their own family portal. Cancelling takes a few seconds and needs no email, no phone call, and no explanation.

  • When it takes effectAt the end of the period you have already paid for. Nothing is charged after that.
  • Until thenYour subscription stays active and matchmaking continues normally. Cancelling early does not cut your access short.
  • Changing your mindWrite to [email protected] before the period ends and the cancellation is reversed, with billing resuming as normal. After it ends you are welcome to subscribe again at any time.
  • ConfirmationYou receive an email confirming the cancellation and the exact date access ends.

Refunds

  • Part-months are not refundedBecause cancellation leaves your access running to the end of the period you paid for, that period is not refunded in part when you cancel partway through.
  • Billing errors are refundedDuplicate charges, a charge after cancellation, or a charge on an account that was already closed are refunded in full. Write to [email protected] and it is corrected.
  • If Naseeb ends your subscriptionIf the service is withdrawn from you for reasons of Naseeb's own, the unused part of the current period is refunded. If an account is closed for breaking the acceptable use policy, it is not.
  • No refund for the outcomeThe subscription buys a person's attention: your questionnaire read in full, and introductions made when the matchmaker judges there is someone worth introducing. A month in which no introduction was warranted is not a billing error, and is not refunded.
  • How refunds arriveAlways to the original payment method, through Stripe, normally within five to ten business days of approval.

Before you dispute a charge

If something looks wrong on your statement, email [email protected] first. Genuine errors are refunded without argument, and it is faster than a bank dispute.